Shipping Policy

At Cold Sore Couture, we’re committed to delivering your orders with care, efficiency, and transparency. Please review our shipping policy below to understand how and when your items will arrive.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking details.

During peak seasons, promotions, or product launches, processing times may be slightly longer. We appreciate your patience.

Shipping Times

Estimated delivery times vary depending on your location and selected shipping method:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–21 business days

Please note that these are estimates and not guaranteed delivery times. Delays may occur due to customs, carrier issues, or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping option. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Cold Sore Couture is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, contact us immediately. We cannot guarantee changes once the order has been processed.

Lost or Stolen Packages

Cold Sore Couture is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is missing, we recommend checking with your local postal service or neighbors.

If you believe your order is lost in transit, please contact us and we’ll do our best to assist.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve it as quickly as possible.

International Shipping

International orders may be subject to customs inspections, duties, and taxes, which are determined by your country’s regulations. These fees are the responsibility of the recipient.

Delivery times for international shipments may vary due to customs clearance.

Questions?

If you have any questions about your shipment, feel free to reach out to our support team through our Contact page. We’re here to help!