Return Policy

Cold Sore Couture Return Policy
At Cold Sore Couture, we take pride in creating hygienic, high-quality beauty and lip-care products. Due to the personal and sanitary nature of our products, we have the following return policy in place.
Returns & Exchanges
For health and safety reasons, all Cold Sore Couture products are final sale once opened or used. We do not accept returns or exchanges on opened products.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right.
To be eligible for a replacement or refund:
The product must be unused and unopened
The issue must be reported within 7 days of delivery
Proof of purchase and photos of the issue may be required
Non-Returnable Items
Opened or used products
Products damaged due to misuse or improper storage
Gift cards or promotional items
Refunds
Approved refunds will be issued to the original form of payment within 5–10 business days after approval. Shipping costs are non-refundable unless the return is due to our error.
Shipping Issues
Cold Sore Couture is not responsible for delays or lost packages once the order has been handed over to the carrier. If your package shows as delivered but cannot be located, please contact the carrier directly.
How to Contact Us
For any return or order issues, please email us at:
📧 info@coldsorecouture.com
Include your order number and a brief description of the issue so we can help you quickly.