FAQ's

1. What is Cold Sore Couture?

Cold Sore Couture is a luxury-inspired lip care brand focused on comfort, hydration, and discreet support for sensitive, dry, or stressed lips. Our products combine soothing formulas with elegant, portable designs—so your lip care feels effortless, refined, and confidence-boosting.

2. Are your products medicated?

No. All Cold Sore Couture products are cosmetic and non-medicated. They are designed to hydrate, cushion, and comfort the lips—not to diagnose, treat, cure, or prevent any medical condition.

3. Who can use Cold Sore Couture products?

Our products are suitable for most people, especially those with dry, sensitive, or easily stressed lips. However, if you have a known allergy or specific medical condition, we recommend reviewing the ingredient list or consulting your healthcare professional before use.

4. What ingredients do you use?

We thoughtfully select gentle, comfort-focused ingredients such as L-lysine and lemon balm, along with moisture-supporting components that help lips feel soft, smooth, and nourished. Full ingredient lists are available on each product page.

5. Can I use your products under makeup?

Yes! Our lip serum, hydrogel masks, and hydrocolloid patches are designed to be lightweight, discreet, and makeup-friendly. The ultra-thin patches can be worn under lipstick, and the serum layers beautifully with other lip products.

6. What does the Comfort Lip Serum do?

Our Comfort Lip Serum provides instant hydration, a soft glossy finish, and long-lasting moisture. It helps lips feel cushioned, smoother, and more comfortable without feeling sticky or heavy.

7. What are hydrocolloid lip patches?

Hydrocolloid patches are ultra-thin, flexible patches designed to cushion and protect sensitive lip skin while creating a moisture-rich environment. Ours are infused with soothing ingredients for an elevated, comfort-first experience.

8. How often can I use the hydrogel lip masks?

You can use the hydrogel lip masks whenever your lips need extra care—daily, weekly, or as part of your nighttime self-care routine. They’re perfect for dry weather, travel, or moments of lip discomfort.

9. Are your products refillable?

Yes! Our mirrored compact is designed to be refillable, making it both stylish and sustainable. Refill packs will be available separately.

10. Are your products cruelty-free?

Yes. We are committed to cruelty-free practices and do not test our products on animals.

11. How should I store my products?

Store your products in a cool, dry place away from direct sunlight. Make sure lids and compacts are securely closed to maintain freshness and quality.

12. Can I use multiple products together?

Absolutely! Our products are designed to complement each other. For example:

  • Apply the Comfort Lip Serum for hydration

  • Use a hydrogel mask for deeper moisture

  • Layer with patches for extra cushioning and protection

13. Do you ship internationally?

Shipping options and availability will be listed at checkout. If your country is not visible, feel free to contact our support team.

14. What is your return policy?

Return and refund details can be found on our Returns & Refunds page. We want you to love your experience with Cold Sore Couture.

15. How can I contact customer support?

You can reach us through our Contact page or by emailing our support team. We’re always happy to help.